Question 1

How do I create an account?

Accepted Answer

Click « Log in » at the top right and follow the registration process. All you need is a valid email address. After confirmation, you can immediately view listings, save favourites and send messages.

Question 2

Is it free to use?

Accepted Answer

Creating an account, browsing and buying are free. A sales commission applies on a successful sale — you see the exact amount transparently when creating a listing.

Question 3

I forgot my password — what now?

Accepted Answer

On the login page, use the « Forgot password » link. We'll send you an email with a link to set a new password.

Question 4

How do I create a listing?

Accepted Answer

Click « Post a listing », choose the right category (humanoid, drone or other), upload meaningful photos and describe the model, condition and scope of delivery as precisely as possible. The more complete the listing, the faster you sell.

Question 5

Fixed price or auction — which should I choose?

Accepted Answer

With a fixed price you set a fixed amount. In an auction, bids determine the final price — well suited to sought-after or rare models. You decide per listing which option to use.

Question 6

How do I take good product photos?

Accepted Answer

Shoot in daylight against a neutral background, show the robot from several angles and honestly capture any signs of use. Transparent images build trust and reduce follow-up questions.

Question 7

How do I buy a robot?

Accepted Answer

At a fixed price you click « Buy »; in an auction you place a bid. Then you arrange payment and handover with the seller via the internal messaging.

Question 8

What payment methods are there?

Accepted Answer

Depending on the listing, various methods are available. For high-value purchases we recommend the upcoming escrow protection, in which your money is only released after the handover is confirmed.

Question 9

What is escrow protection?

Accepted Answer

With the escrow procedure, the purchase amount is transferred to an independent escrow account and only released once the handover is confirmed. More on our escrow page.

Question 10

How does the handover work?

Accepted Answer

Buyer and seller arrange the handover directly with each other — in person on site or by shipping. For valuable devices, an in-person handover with a function check or an insured shipment is recommended.

Question 11

Who pays the shipping costs?

Accepted Answer

Buyer and seller agree this individually. It's best to set the terms in the listing or message so there are no misunderstandings.

Question 12

How do I recognise reputable offers?

Accepted Answer

Look for complete descriptions, real photos and coherent communication. Be cautious with offers that are clearly too cheap or push for payment outside the platform. You'll find more tips in our safety guidance.

Question 13

What to do about a suspicious listing?

Accepted Answer

Report suspicious listings or messages via the platform or contact us. We review every tip and pursue abuse consistently.

How can we help?

Account & registration

Selling & listing

Buying & paying

Shipping & handover

Safety & trust

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