Pay safely with Escrow: How the trust service works

Buying a robot worth several thousand CHF presents a classic trust dilemma: the buyer doesn't want to pay before receiving the goods – the seller doesn't want to deliver before the money arrives. That's exactly the gap an Escrow service fills.

The principle is simple. The buyer doesn't transfer the purchase amount directly to the seller, but to a secured trust account. The seller sees that the money is deposited and ships or hands over the robot. Only when both parties confirm successful handover is the amount released.

For the buyer, this means: if the goods don't arrive or don't match the description, the money doesn't flow. For the seller, it means: the money is real and reserved before he gives up anything. Both risks – payment default and goods fraud – are effectively neutralized.

On robothub24, the Escrow service is integrated directly into the purchase process. Payment is processed through established Swiss payment methods like TWINT, credit card, as well as Apple Pay and Google Pay. In case of disputes, a defined mediation process takes effect, so neither party is left with the loss.

Especially in transactions between private individuals or with unknown business partners, this makes a decisive difference. The small surcharge for the trust account handling is minimal compared to the secured amount – and buys you the security that a high-quality device deserves.